Terms & Conditions

Last updated: October 2026

These Terms apply to all jet ski rentals, guided tours and related services provided by JETLIFE MALLORCA, S.L., NIF B05728910, Port Adriano, 07181 Calvià, Mallorca, Illes Balears, Spain (“Jet Life Mallorca”).

By booking, paying, signing the rental/participation agreement or participating in an activity, the customer accepts these Terms. A person booking for several participants is responsible for communicating the relevant conditions and safety requirements to all participants.

Drivers must meet all requirements under Spanish law. Drivers must normally be at least 18 years old. Persons aged 16 or 17 may only drive where legally permitted and with the required written parental or guardian authorisation.

A valid official ID must be presented at check-in.

For Rentals, a valid navigation/jet ski licence recognised in Spain is required. For Guided Tours, no individual licence is required where permitted under the applicable legal framework.

Missing or invalid identification, licence or required authorisation may result in refusal of participation without refund where attributable to the customer.

All drivers must attend the safety briefing and follow the instructions of Jet Life Mallorca staff, guides and monitors at all times.

Required life jackets and safety equipment must be used. Customers must comply with speed limits, navigation rules, safety distances, protected/restricted areas and instructions from competent authorities.

Alcohol, drugs, dangerous or reckless driving, unsafe jumping, racing, deliberately leaving a guided group, entering prohibited areas, allowing unauthorised persons to drive, exceeding passenger limits and interfering with GPS, tracking, speed-control or safety systems are prohibited.

Jet Life Mallorca may refuse or immediately terminate an activity for safety reasons or serious/repeated breaches of instructions. Where attributable to the customer, no refund will be due, subject to mandatory law.

Jet skiing is a physical marine activity involving inherent risks including falls, waves, wakes, collisions, sudden movements and changing weather and sea conditions.

Each participant is responsible for ensuring that they are physically and mentally fit to participate safely and must disclose any circumstance materially affecting safe participation.

By participating, the customer knowingly accepts the ordinary and inherent risks associated with jet skiing and marine activities.

The customer is responsible, to the extent permitted by law, for damage and losses caused by intentional misconduct, negligence, misuse, reckless or unauthorised operation, violation of navigation rules or failure to follow safety instructions.

Recoverable amounts may include:

• damage to the jet ski and its equipment;
• damage to third-party property;
• towing, rescue and recovery;
• transport;
• inspection and diagnostics;
• replacement parts and labour;
• workshop costs;
• legally recoverable fines and charges; and
• documented commercial loss of use during the reasonable period in which the jet ski cannot be operated or rented because of customer-caused damage.

The customer's liability is not limited to the amount of any deposit or security payment.

Normal wear and tear and technical or mechanical defects not attributable to the customer will not be charged.

For Rentals, a security deposit must be provided before the jet ski is released: €500 per jet ski for the Sea-Doo GTX 130 (130 HP) and €1,000 per jet ski for all other rental jet skis. The applicable amount is also shown during booking and at check-in.

Guided Tours require no security deposit. The customer nevertheless remains responsible for any damage to the jet ski caused by misuse, negligence, failure to follow the safety briefing or the guide's instructions, or any other breach of these Terms. Such damage may be charged to the customer after assessment.

If an accident or damage occurs, Jet Life Mallorca may immediately charge or hold €1,000 as a temporary security amount, for Rentals and Guided Tours alike, while the incident, the responsibility and the actual damage are being assessed. This amount is not an automatic damage fee and not a maximum liability limit. It is separate from the Rental deposit.

Jet Life Mallorca may document the incident through photographs, video, GPS/tracking information, staff reports, workshop inspections, quotations, invoices and other reasonable evidence.

Once the final recoverable amount has been established:

• Damage below the amount held: the remaining balance will be returned/released.
• Damage equal to the amount held: the corresponding amount will be applied to the damage.
• Damage exceeding the amount held: the amount held will be applied and the customer will be invoiced for the outstanding balance.
• Customer not responsible: the €1,000 is refunded/released in full.

Any security payment and any Rental deposit are security only and do not constitute a maximum liability amount.

Outstanding invoices must be paid within the stated payment period. Unpaid amounts may be pursued through formal debt collection and, where necessary, legal proceedings, including legally recoverable interest and costs.

In the event of an accident, suspected criminal offence, false identification, refusal to provide legally required information, leaving the scene of an accident or other legally relevant circumstances, Jet Life Mallorca may notify the police, maritime/port authorities, insurers or other competent authorities.

Any accident, collision, grounding, injury, mechanical problem or damage must be reported immediately.

The customer must stop operating a damaged jet ski unless expressly authorised to continue and must reasonably cooperate with Jet Life Mallorca, insurers and competent authorities in documenting and investigating the incident.

Leaving the scene or deliberately concealing damage may result in further legal action where appropriate.

Jet Life Mallorca maintains the insurance required by applicable Spanish law.

Insurance is subject to the applicable policy terms, limits, deductibles and exclusions and does not release customers from liability for losses legally attributable to their negligent, reckless, intentional, unlawful or unauthorised conduct.

Guided Tours: Fuel is included in the price unless expressly stated otherwise.

Rentals: Fuel is NOT included in the Rental price.

Rental jet skis must be returned fully refuelled. If the jet ski is not returned fully refuelled, Jet Life Mallorca may charge the customer for the required fuel plus a €30 refuelling service fee.

Free cancellation or rescheduling is available more than 24 hours before departure.

Cancellations within 24 hours and no-shows are non-refundable, subject to mandatory law.

Customers must arrive at least 15 minutes before departure. Late arrival may result in a shortened activity without refund or, where participation is no longer operationally possible, may be treated as a no-show.

For leisure services booked for a specific date or period, the statutory 14-day withdrawal right does not apply where excluded by applicable Spanish consumer law.

Jet Life Mallorca may delay, modify, shorten, reschedule or cancel an activity because of weather or sea conditions, safety concerns, authority restrictions or other circumstances affecting safe or lawful operation.

The final safety decision rests with Jet Life Mallorca.

Routes shown online or in promotional material are indicative and may be changed for safety or operational reasons.

If Jet Life Mallorca cancels an activity before departure and cannot provide the booked service, the customer may reschedule or receive a refund for the affected service.

Technical or mechanical problems must be reported immediately. Customers may not carry out repairs or modifications themselves.

Jet Life Mallorca accepts no responsibility for technical or mechanical issues, interruptions or failures that are outside its reasonable control and could not reasonably have been prevented through proper maintenance and reasonable care.

Where a technical failure not attributable to the customer materially prevents the booked service from being provided, Jet Life Mallorca may provide a replacement jet ski, reschedule the activity or provide an appropriate refund depending on the circumstances and applicable law.

Where breakdown, recovery or damage results from customer misconduct, negligence, misuse or breach of instructions, the resulting recoverable costs and documented loss of use may be charged to the customer.

Customers are responsible for their personal belongings.

Phones, jewellery, watches, electronic equipment and other valuables are taken onto the water at the customer's own risk.

Jet Life Mallorca accepts no responsibility for loss of or damage to personal property arising from the ordinary risks of the activity, water exposure, waves, falls or the customer's own actions, except where Jet Life Mallorca is legally responsible.

Jet skis may use GPS tracking, geofencing, speed/engine control and other safety or fleet-management systems for safety, theft prevention, fleet management, authorised-area enforcement, emergency response and investigation of incidents or damage. Customers must not disable, remove or interfere with these systems.

Personal data is processed in accordance with the GDPR, applicable Spanish law and the Jet Life Mallorca Privacy Policy.

Photos and videos may be taken during Rentals and Guided Tours. If the customer gives consent during booking (separate checkbox), Jet Life Mallorca may use and publish this material, including images in which the customer is recognisable, for marketing and promotional purposes, in particular on its website, Instagram, Facebook, other social media and other Jet Life Mallorca marketing material. This consent is voluntary, is not a condition of the booking and can be withdrawn at any time with effect for the future by email to info@jetlifemallorca.com. Without consent, identifiable images of the customer will not be used for promotional purposes.

Participation in jet skiing and marine activities is undertaken at the customer's own inherent risk.

To the maximum extent permitted by applicable law, Jet Life Mallorca accepts no liability or responsibility for accidents, injuries, losses, damage, technical failures, interruptions, delays, expenses or other consequences that are not legally attributable to an act or omission of Jet Life Mallorca.

In particular, Jet Life Mallorca is not responsible for consequences arising from:

• inherent risks of jet skiing and marine activities;
• customer negligence, mistakes or reckless behaviour;
• failure to follow instructions;
• unauthorised or improper use;
• violation of navigation or safety rules;
• incorrect or incomplete information supplied by the customer;
• acts or omissions of other participants or third parties;
• loss or damage to personal belongings;
• weather, sea conditions or natural events;
• technical or mechanical issues outside Jet Life Mallorca's reasonable control; or
• circumstances otherwise outside Jet Life Mallorca's reasonable control.

Customers remain responsible for all consequences legally attributable to their own actions or conduct.

Nothing in these Terms excludes or limits any liability of Jet Life Mallorca that cannot legally be excluded or limited under applicable Spanish law.

These Terms also apply to activities booked through authorised agents, hotels, concierges, marketplaces or other partners. Additional lawful platform conditions may also apply.

Jet Life Mallorca is not liable, to the extent permitted by law, for circumstances outside its reasonable control, including extraordinary weather or sea conditions, port/navigation closures, authority orders or emergencies.

Official Hojas de Reclamaciones are available in accordance with the regulations applicable in the Illes Balears.

These Terms are governed by Spanish law. Consumer disputes are subject to the courts having jurisdiction under mandatory consumer and procedural law.

If any provision is invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.

JETLIFE MALLORCA, S.L.
NIF: B05728910
C/ Huguet des Far, 55 D
07180 Calvià, Mallorca
Illes Balears, Spain
Email: info@jetlifemallorca.com
Website: jetlifemallorca.com

By completing the booking, the customer confirms: